2. Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name
• Company or business name
• Email address
• Telephone number
• Billing and delivery address
• Installation location
• Account and login information
• Order and purchase information
• Rental and subscription information
• Payment and transaction information
• Communications you send to us
• Information provided through contact forms
• Information relating to service, maintenance and support requests

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.

3. How We Use Your Information

We may use your personal information to:

• Process and manage orders
• Arrange delivery and installation
• Manage coffee station rentals and subscriptions
• Process payments
• Provide maintenance and customer support
• Create and manage customer accounts
• Communicate with you about your orders or services
• Respond to enquiries
• Send important service or account notifications
• Improve our website, products and services
• Prevent fraud and protect our business
• Maintain appropriate business and financial records
• Comply with legal and regulatory requirements

Where required by law, we will only use your personal information where we have an appropriate lawful basis to do so.

4. Payments

Payments may be processed through third-party payment providers.

Coffee M² does not normally store complete payment card details. Payment information may be collected and processed securely by the relevant payment provider in accordance with its own privacy and security policies.

We may receive information relating to a transaction, such as payment status, transaction reference, amount and payment date.

5. Delivery & Installation

Where necessary to complete your order, we may use your contact information, delivery address and installation details to arrange delivery, installation, servicing or collection of equipment.

We may share relevant information with trusted delivery, installation or service providers where this is necessary to provide the service you have requested.

6. Customer Accounts

If you create a Coffee M² account, we may store information necessary to operate and manage your account.

This may include your contact information, order history, rental information, subscription details and account preferences.

You are responsible for keeping your account login details confidential.

7. Cookies

Our website may use cookies and similar technologies to help the website operate correctly, remember preferences, understand how visitors use our website and improve our services.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through the cookie controls available on our website or through your browser settings.

Further information may be provided in our Cookie Policy.

8. Marketing Communications

We may send you information about Coffee M² products, services or offers where you have consented to receive marketing or where we are otherwise permitted to do so by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in our emails or by contacting us at info@coffeem2.co.uk.

Unsubscribing from marketing communications will not prevent us from sending important messages relating to your orders, rental subscription, account or services.

9. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services, including:

• Payment providers
• Delivery and courier companies
• Installation and maintenance providers
• Website and hosting providers
• IT and technical service providers
• Accounting and professional advisers
• Authorities or regulators where required by law

We only provide information that is reasonably necessary for the relevant service.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably require it to perform their duties or provide services to Coffee M².

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business and accounting records and meeting legal, tax and regulatory requirements.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to certain uses of your personal information
• Request transfer of certain personal information
• Withdraw consent where processing is based on consent

Some of these rights may be subject to legal exceptions.

To exercise your rights, please contact us at info@coffeem2.co.uk.

We may need to verify your identity before completing certain requests.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Coffee M² is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

14. International Data Transfers

Some of our technology or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that suitable safeguards are in place where required by applicable data protection law.

15. Children’s Privacy

Coffee M² services are intended primarily for businesses, workplaces and adult customers.

We do not knowingly collect personal information from children where it is not necessary or appropriate for our services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business operations, technology or legal requirements.

The latest version will be published on our website together with the date it was last updated.

17. Applicable Law

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

18. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact us: