2. Using Our Website

You may use our website for lawful purposes and to obtain information about our products and services, purchase products, rent coffee stations and manage your account.

We aim to ensure that all information displayed on our website is accurate and up to date. However, product images, colours, dimensions and other visual representations may vary slightly from the actual product supplied.

All website content, branding, graphics, photographs, designs and other materials belonging to Coffee M² may not be copied or commercially used without our permission.

3. Products & Orders

When placing an order, you are responsible for ensuring that the information you provide is complete and accurate.

We will supply the products, equipment and services described in your confirmed order.

We reserve the right to refuse or cancel an order where a product is unavailable, information provided is incorrect, there has been an obvious pricing error, or we are unable to fulfil the order for another reasonable reason.

If we cancel an order after receiving payment for something we cannot supply, the relevant amount will be refunded.

4. Coffee Station Rental

Coffee stations, coffee machines and any other equipment identified as rental equipment remain the property of Coffee M² unless otherwise agreed in writing.

The customer is responsible for taking reasonable care of all rented equipment while it is located at their premises.

The customer must keep the station and equipment in a reasonably clean and safe condition and must not intentionally damage, misuse, dismantle, modify or relocate equipment without our prior approval where doing so could affect its safe operation.

Normal wear and tear is expected and will not normally result in additional charges.

Where equipment is lost or damaged because of misuse, negligence, deliberate damage or unauthorised modification, Coffee M² may charge the customer the reasonable cost of repair or replacement, taking into account the circumstances and condition of the equipment.

Any such charge will be explained to the customer.

5. Installation & Start of Rental

We will arrange an installation date with the customer.

We will make reasonable efforts to deliver and install the coffee station on the agreed date. Occasionally, circumstances outside our reasonable control may result in a delay of several days.

If this happens, we will contact the customer as soon as reasonably possible and arrange the earliest suitable alternative installation date.

The Rental Term and recurring subscription charges begin on the date the coffee station is installed and made available for use at the customer’s premises.

The customer will not be charged rental subscription fees for days before the installation date unless otherwise expressly agreed.

6. Customer Responsibilities

The customer must provide reasonable access to the premises for installation, maintenance, servicing and removal of Coffee M² equipment.

The customer must use the equipment in accordance with any instructions provided by Coffee M² or the equipment manufacturer.

Any faults, damage or operational problems should be reported to us as soon as reasonably possible.

Customers must not arrange unauthorised repairs or modifications to rented equipment.

7. Maintenance & Support

Where maintenance and support are included in the selected Coffee M² plan, we will provide reasonable servicing and technical support throughout the rental period.

We will aim to respond to reported faults as quickly as reasonably possible.

Where a fault results from normal operation or reasonable wear and tear, repairs covered by the customer’s plan will normally be carried out without additional charge.

Damage resulting from misuse, negligence or unauthorised modification may be chargeable.

8. Subscription & Payments

Rental subscriptions are charged according to the plan selected by the customer.

Recurring subscription payments begin from the installation date, unless otherwise expressly agreed.

The applicable price, billing frequency and services included will be displayed before the customer completes the order.

The customer is responsible for maintaining a valid payment method.

If a payment fails, we may contact the customer and request an alternative payment method.

We will not impose unreasonable or disproportionate charges because of a failed payment.

9. Cancellation of Coffee Station Rental

Customers may request cancellation of their Coffee M² rental subscription at any time through their online account or by contacting us.

Unless a different notice period has been expressly agreed, cancellation requires 30 days’ notice.

The subscription and normal charges will continue during the 30-day notice period.

At the end of the notice period, we will arrange collection of any Coffee M² rental equipment.

The customer must provide reasonable access for collection and return the equipment in reasonable condition, allowing for normal wear and tear.

Nothing in this section affects any statutory cancellation rights that may apply.

10. Delivery

We will make reasonable efforts to deliver products and equipment within the estimated timeframe provided at checkout or agreed with the customer.

Delivery and installation dates are estimates unless we expressly confirm that a particular date is guaranteed.

Occasional delays may occur because of stock availability, suppliers, transport, weather or other circumstances outside our reasonable control.

Where a delay occurs, we will keep the customer reasonably informed and arrange delivery as soon as practicable.

11. Coffee Beans & Consumable Products

Coffee beans and other consumable products will be supplied according to the product description shown at the time of purchase.

Packaging and appearance may occasionally change without materially affecting the product.

Customers should store coffee and other consumables according to the instructions provided on the packaging.

12. Returns & Refunds

If you receive an incorrect, damaged or defective product, please contact us as soon as reasonably possible at info@coffeem2.co.uk.

Where appropriate, we will arrange a replacement, repair or refund.

Returns of unopened and unused products may be accepted subject to the applicable return conditions.

For hygiene, food-safety or product-integrity reasons, some opened food or consumable products may not be returnable simply because the customer has changed their mind, except where the product is defective, incorrectly supplied or where applicable law provides otherwise.

Nothing in these Terms limits a customer’s statutory rights.

13. Prices

All prices shown on our website are in GBP and include VAT where applicable, unless stated otherwise.

Prices, plans and service inclusions are displayed before you complete your order or rental request.

We may change prices from time to time, but any change will not affect orders or subscriptions that have already been confirmed.

If an obvious pricing error occurs, we reserve the right to cancel the affected order and refund any payment received.